All Other Projects

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Customer Retention Journey

Improved the customer retention journey and fostered brand loyalty for 5 different NATCOs within Europe

Customer Retention

Brand Loyalty

Design Strategy

Service Design Workshop

Service design workshop facilitation focused on building seamless, human-centred experiences through collaborative and practical learning.

Customer Mapping Journey

Workshop Facilitation

Ticket Purchase Journey

Enhanced user experience for ticket vending machine in Germany

UX-Accessibility

Data Driven Solution

The Untold Maker, Smarthome Automation

Designed a circular economy-led concept and business strategy for a legacy smart home automation brand.

Innovation

Concept Design

Inclusive Design

LET’S CREATE IMPACT TOGETHER

I’m always open to thoughtful conversations around product design, strategy, and new opportunities. Looking forward to creating something meaningful.

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RESUME

Chitrika Lakhmani / Product Experience Designer & Strategist

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